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As a result, the player lost 7000 EUR in the last week and sought a refund and permanent account closure. The player from Bosnia and Herzegovina had been waiting for a withdrawal for less than two weeks. The Complaints Team acknowledged the delay and advised her jest to wait for the processing period, which could take up owo czternaście days.

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After successfully providing the required documentation, the casino claimed he had a duplicate account, which led owo a rejected withdrawal. The issue państwa resolved after he submitted another photo of himself along with proof of address, resulting in the casino finally processing his payout. We marked the complaint as ‘resolved’ in our system following this confirmation. The player from Germany państwa accused of breaching premia terms by placing single bets greater than the allowed ones. At first, we closed the complaint as ‘unresolved’ because the casino failed owo reply.

Comp points are updated every 15 days, but at the tylko time they do not burn out – the validity period is not limited. They can also be exchanged for real money for betting at any time – the exchange rate at the time of writing is 240 comp points for 0 AUD. In total, the VIP system provides dwunastu levels, and when switching to a new ów kredyty, gamblers can receive additional rewards (free spins in slot machines and other privileges). A male player’s winnings were voided for breaching an unknown premia term. The casino had not responded jest to the complaint, which was closed as “unresolved.” Attempts jest to communicate with the casino multiple times yielded no cooperation. The player’s account was closed due to alleged premia abuse, which the player disputed, stating that no wrongdoing had occurred.

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• In addition to slots, in the HellSpin Casino lobby you can find various variations of roulette, poker, blackjack, virtual lotteries, baccarat and other card games.
• However, the casino initially failed to respond, which led to the complaint being marked as ‘unresolved’.
• The atmosphere mimics that of a real-life casino, adding owo the excitement of the game.

To get acquainted with the available services and jest to conduct monetary transactions, you must register and log into your account. The minimum deposit at HellSpin Casino is dwadzieścia AUD or equivalent in other currencies. The maximum limits for deposits depend pan the payment method chosen żeby the players. As for the timing, the casino processes withdrawal requests within czterdziestu osiem hours, while the processing of direct pula transfers can take up jest to seven business days. Withdrawal limits from the account are 800 AUD per day, 2000 AUD per week, 800 AUD per month.

After the player’s communication with the casino and our intervention, the casino had reassessed the situation and the player had been able owo withdraw his winnings. However, he had only been able owo withdraw a part of his total winnings due jest to the casino’s maximum withdrawal limit for no-deposit bonuses. Despite his dissatisfaction with the casino’s policies, we considered the complaint resolved as the player had confirmed receiving the funds. The player from Hungary requested a withdrawal 10 days prior owo submitting this complaint. The player has received the payment, and the complaint was closed as “resolved”. The player from Australia had submitted a withdrawal request less than two weeks prior to contacting us.

Player Stopped Responding

The casino’s live czat informed the player that he did not qualify for the bonus due owo high bonus turnover. The player had sought a refund of his deposit but państwa told by the casino that he had owo trade it three times before it could be refunded. We couldn’t assist with the deposit refund request as the player chose owo continue playing with these funds. The player from Australia had her winnings cancelled by HellSpin Casino after she submitted a withdrawal request, due jest to allegedly betting a larger amount than państwa permitted. She had argued that she only wagered larger amounts once the wagering requirements had been met.

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This makes HellSpin a top pick for anyone eager owo begin their gambling journey in Australia. This brand is very young, so the administration is making a lot of efforts jest to build a reputation. And, it is worth noting, she succeeds – since the launch, the institution already has many regular customers who have managed jest to appreciate the high level of service and security. HellSpin online casino is owned aby TechOptions Group BV The official site is translated into several languages and has both standard desktop and mobile versions. There is everything for a comfortable game of slot machines for money, gaining experience and fair winnings.

Because of this complaint, we’ve given this casino czterech,435 black points. You can find more information about the complaint and black points in the ‘Safety Index explained’ part of this review. I felt safe and secure when using the Hell Spin site on my phone and desktop. The connection is secure, with a valid security certificate, and it uses encryption owo protect players. I checked the site’s security record, and I couldn’t find evidence of any hacks or breaches.

• The player from Greece has experienced a technical kłopot while playing Blackjack.
• There’s a separate section for live dealer games, which includes high-quality games from Evolution Gaming, Pragmatic Play, Playtech, Ezugi, and jedenaście other providers.
• The casino requested that the complaint be reopened, and after further discussion with the player, it państwa determined that they intentionally bet more than the maximum allowed.
• Even though her account państwa verified a year ago, the casino is now demanding additional documents and has rejected her withdrawal request multiple times.
• Consequently, the complaint państwa rejected due to lack of communication.

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The player from Australia had requested a withdrawal less than two weeks prior to submitting the complaint. The player reported that the casino had refused to accept his documents and cancelled his withdrawal. Frustrated with the situation, the player decided owo wager his winnings and requested to close the complaint. As a result, we had closed the complaint due to the player’s decision to use his winnings, thus ending the withdrawal process. The player from Switzerland had a confirmed withdrawal pending for 16 days. The player was eventually asked owo provide a new IBAN and resubmit documents, leading jest to further delays.

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The player from Austria has been waiting for a withdrawal for less than two weeks. The player has deposited money into her account, but the funds seem jest to be lost. The player later confirmed that the deposit państwa processed successfully, therefore we marked this complaint as resolved.

She stated that her withdrawal request państwa canceled after she had been repeatedly asked to provide personal data and photos. The Complaints Team reviewed the evidence and determined that the casino’s actions were justified due to a breach of terms regarding multiple accounts. Consequently, the complaint was rejected as unjustified, and the player was informed of the decision. The player from Austria had had an issue with withdrawing his winnings from Vave Casino due to a discrepancy between the min. withdrawal amount and his winnings from a no-deposit bonus. The player had had €50 in his account but the min. withdrawal set żeby the casino had been €100.

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The complaint was eventually rejected due jest to the player’s non-communication. The player from Greece faced repeated issues with withdrawing money from the casino due owo constant requests for verification documents. Despite submitting the necessary documents multiple times, the casino kept claiming that something państwa hellspin casino pros missing. The Complaints Team extended the response time for the player but ultimately had owo reject the complaint due jest to a lack of communication from the player. The player from Quebec deposited $300 and won $9,097 at Hellspin Casino, but faced verification issues and account closure without explanation. After submitting the requested documents, he received a notification that his account państwa closed żeby casino administration, and he państwa not informed of any terms he may have violated.

• She initially contacted the internetowego casino in September of the year before owo verify her proof of age, as she did not have a license.
• The easiest way is through live czat, accessible via the icon in the website’s lower right corner.
• The player later confirmed that the deposit was processed successfully, therefore we marked this complaint as resolved.
• The player from Poland requested a withdrawal less than two weeks prior owo submitting this complaint.
• As for the timing, the casino processes withdrawal requests within czterdziestu osiem hours, while the processing of direct bank transfers can take up jest to seven business days.

The player from Georgia had reported an issue with a withdrawal request and an unexpected account closure. He hadn’t requested the closure and had received conflicting reasons from the casino for the action. Despite the account closure, he had been notified that his withdrawal was approved but hadn’t received any funds.

HellSpin Casino presents an extensive selection of slot games along with enticing bonuses tailored for new players. With two deposit bonuses, newcomers can seize up to 1200 AUD and 150 complimentary spins as part of the premia package. The casino also offers an array of table games, live dealer options, poker, roulette, and blackjack for players to relish.

Player Believes That Their Withdrawal Has Been Delayed

The Complaints Team extended the response time for the player to provide necessary information, but ultimately, due to a lack of response, the complaint państwa rejected. The player from Germany had been waiting for a withdrawal for less than two weeks. The issue arose due jest to the casino’s claim that she had violated the maximum bet rule while having an active premia, which resulted in the confiscation of her winnings. The player from Albania had experienced difficulties withdrawing his winnings from an online casino. His withdrawal requests had been repeatedly cancelled due to various reasons, despite having provided all necessary proofs.

As far as we are aware, no relevant casino blacklists mention HellSpin Casino. The presence of a casino pan various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged jest to consider this information when deciding where to play.